iTunes for Windows: Issues syncing iOS devices with P55 and related Intel Chipsets

When you sync an iPhone, iPad, or iPod touch with a Windows computer, one or more of the alerts below may appear.

  • "The [device] could not be synced. A folder was specified instead of a file."
  • "The contents of the iPhone could not be read. You must restore the iPhone"
  • The "Set up your iPhone" prompts may reappear after each time you reconnect the device, even after fully setting up the device's sync options.

The following steps may resolve the issue.

  1. Update to the latest version of iTunes.
  2. Follow the steps in iPhone, iPad, iPod touch: Troubleshooting USB connection.
  3. Test the device with a different computer if one is available. If the same issue occurs on more than one computer, restore the device setting up as new, following the steps in this article.
  4. If the device syncs properly on a different computer, or no other computer is available, check with your computer manufacturer for any available updates to your USB chipset. This may take the form of driver updates, a BIOS update, or a firmware update. Certain Intel chipsets may need a firmware update to resolve this issue.
  5. Test connecting your iOS device to an external powered USB 2.0 hub, and then connect the hub to your computer. If your device syncs successfully, but your computer's built-in USB ports still have the issue, consult your computer manufacturer for updates to your computer's built-in USB chipset.
  6. Antivirus or firewall software may contribute to this issue. If the issue is still unresolved, follow steps in iTunes for Windows: Troubleshooting security software issues.

This document will be updated as more information becomes available.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.

Last Modified:
Helpful?

Additional Product Support Information

Start a Discussion

in Apple Support Communities
See all questions on this article See all questions I have asked
United States (English)