iTunes reports that "iTunes cannot recognize this iPod at this time"

iTunes may display one of the following messages when you connect iPod nano (3rd generation) or iPod classic.

  • iTunes for Windows

  • iTunes for Mac

In some cases, your iPod may simply need to be reset. Follow the steps below to reset your iPod:

  1. Toggle the Hold switch on and off. (Slide it to Hold, and then turn it off again).
  2. Press and hold the Menu and Center buttons simultaneously for about 5 to 8 seconds until the Apple logo appears. You may need to repeat this step.

If resetting the iPod does not resolve the issue, the iPod may require service. Schedule a service appointment with the Apple Retail Store, an Apple Authorized Service Provider, or the iPod Service Website.

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