iTunes for Windows: Connection issues when using Internet filters, accelerators, or firewalls

Software that affects the way your Windows-compatible computer sends and receives information on the Internet can cause errors when accessing the iTunes Store, or it can prevent access to the store entirely.

You can't access the iTunes Store, or certain parts of it are unavailable. This includes:

  • Downloading content (music, videos, or games)
  • iPod software updates
  • Using the Gracenote Service (used when you choose Advanced > Get CD Track Names)
  • Getting album artwork
  • Activating an iPhone or iPod touch

Many connection issues can be resolved by configuring Internet-filtering software to recognize the iTunes application and the iTunes Store addresses (listed below).

You can configure your Internet software to allow iTunes to access the Internet. If you're using Norton Personal Firewall or Norton Internet Security, you will need to enable iTunes in your Firewall settings.

For information on configuring Norton Software, please visit Symantec's website.

If you use another vendor's Internet filtering software, check the documentation for that software or with the vendor for information on adding the iTunes Store Internet addresses.

The following iTunes Store Internet addresses should be added as trusted domains to any filtering software that may be running:

  • itunes.apple.com
  • ax.itunes.apple.com
  • albert.apple.com
  • gs.apple.com

 

Learn more

For more information on troubleshooting issues caused by security software, follow the steps in iTunes for Windows: Troubleshooting security software issues.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.

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