Note: If you use third-party backup software, make sure that the directory ~/Library/Containers/ is not excluded from the backup.
To recover your Apple Configurator data from a Time Machine backup:
- Choose Enter Time Machine from the Time Machine menu extra or System Preference pane.
- Press Command-Shift-G and type: ~/Library/Containers/
- Select the item "com.apple.configurator" in the backup with the appropriate date.
- Click Restore.
If you are using third-party backup software, follow its instructions to restore ~/Library/Containers/com.apple.configurator.
You may also want to recover the contents of ~/Library/Keychains and /var/db/lockdown from the backup of the same date, to recover the Supervision Certificate, public and private keys and device pairing information. These will allow supervised devices to reconnect to the host computer.
Restoring data to a new Mac
In order to restore Apple Configurator data to a new Mac (or to the same Mac after it has been erased and reinstalled) you should restore from a full backup instead of restoring specific files. After restoring a full backup you can use the new or reinstalled Mac to manage devices supervised by the previous Apple Configurator Mac.
If you have supervised devices with Apple Configurator and you lose the Apple Configurator data files, the devices will still be supervised by the Mac that is running Configurator, but Apple Configurator will not be able to reinstall app backups or user data onto those supervised devices.
It is especially important to back up Apple Configurator information if you are using VPP codes. After a VPP code has been redeemed, only the Apple Configurator database keeps a record of what device that code was redeemed for. If this database is lost, and the app is deleted from the device, Apple Configurator will not be able to reuse the redeemed code in order to install the app, and you will need to purchase and redeem additional codes to replace the app on a device.