Before you contact Apple to request a refund for a charge you don't recognize, review your iTunes Store and App Store purchase history and compare your purchase history to your statement. If you're the family organizer for Family Sharing, also check your email receipts for purchases initiated by family members. Learn how to view your purchase history using iTunes on a computer and change your billing information.
If you have multiple Apple IDs, check the purchase history for each of your accounts. If you use Family Sharing, you won't see all family member purchases in one purchase history. The family organizer can check email receipts for purchases initiated by other family members.
Types of charges
One of the charges below might show up on your credit or debit card statement:
- Pending and temporary charges
- Multiple purchases shown as one transaction
- Recurring or repeating payments
- Purchases you didn't make (but were made by a member of your Family Sharing group)
- Other unknown charges
If none of these charges cover what you see on your statements, get more help.
Pending and temporary charges
Some institutions might show authorizations as charges or pending charges. Learn more about payment card authorization holds.
Multiple purchases shown as one transaction
If you made multiple purchases, you might see them grouped into one transaction. You might not receive a separate receipt for each purchase, and these charges might post to your credit or debit card a few days after purchase.
You won’t be charged for pre-ordered content until after the content is released.
Recurring or repeating payments
You can set up recurring or repeating payments in the iTunes Store or App Store for:
- Subscription renewals, such as iTunes Match, magazines, newspapers, or TV shows.
Other recurring payments include:
Learn how to cancel auto-renewing subscriptions.
Family Sharing purchases
If you're the family organizer for Family Sharing, your credit or debit card will be charged for all family member purchases. When other family members make purchases, you might see these charges as any of the payment types listed above.
If a family member with existing subscriptions joins Family Sharing, their subscription renewals will be charged to the family organizer's card each time a new subscription period begins.
Other unknown charges
When you sign into the iTunes Store or App Store and make a purchase, the purchases will be connected to your Apple ID. These purchases can include:
- In-app purchases you made within apps that you downloaded from the App Store.
- Purchases made by someone else in your household or someone with access to your Apple ID.
- Purchases you made with another Apple ID that might use the same credit or debit card.
Get more help
If you compared your purchase history (and family members' purchase histories) to your statement and still don't recognize the charge or want to request a refund, contact Apple Support.