iPhone Bluetooth Headset troubleshooting

Having issues with your iPhone Bluetooth Headset? These troubleshooting steps will show you the smoothest path to resolving your issue. Be sure to perform troubleshooting before having your iPhone Bluetooth Headset serviced.  

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Headset not seen by iPhone

  • Verify that headset is charged and powered on.
  • Pair with iPhone.
  • See "iPhone and iPhone Bluetooth Headset: About auto-pairing" for reasons why auto-pairing may not occur.
  • Verify that headset shows up in iPhone device list (Choose Settings > General > Bluetooth).
  • Make sure the headset is wirelessly connected to iPhone. When the headset is connected, a blue () or white () Bluetooth icon appears in the iPhone status bar at the top of the screen.

Cannot pair to the iPhone or other Bluetooth device

Intermittent iPhone-to-Bluetooth Headset connectivity

iPhone Bluetooth Headset button not functioning properly

  1. Power on the headset (press until LED is green and then release the button - if there is no green LED after 5 seconds, try charging the headset).
  2. Press the button again. The LED should be green while you press the button.

iPhone Bluetooth Headset status light not functioning properly

  1. Power on the headset (press until LED is green and then release the button - if there is no green LED after 5 seconds, try charging the headset).
  2. Press the button again. The LED should be green while you press the button.

See "iPhone Bluetooth Headset: About the status light."

iPhone Bluetooth Headset not charging

Connect headset to iPhone Bluetooth Travel Cable or iPhone Dual Dock connected to a high-power USB port on a computer that is not in Sleep/Hibernate mode. The status light should show amber when charging and green when charging is complete.

If you have an iPhone, plug iPhone and the headset into a dual charger (cable or dock), iPhone should display battery status of iPhone Bluetooth Headset if charging. See "iPhone Bluetooth Headset: How to charge."

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