If your Apple Account is locked, not active or disabled

Find out what to do if you can’t sign in to your Apple Account or Apple services because your account is locked, not active or disabled.

If your account has been disabled for security reasons

If you see one of the following messages, your Apple Account has been locked automatically to protect your security and you can’t sign in and use any Apple services:

  • “This Apple Account has been disabled for security reasons”

  • “You can’t sign in because your account was disabled for security reasons”

  • “This Apple Account has been locked for security reasons”

You or someone else may have entered your password or other account information incorrectly too many times. To regain access, you’ll need to reset your password.

Learn how to reset your Apple Account password

If your Apple Account is locked or not active

If you see a message that says your Apple Account account is locked or not active, you might be able to request access to your account by tapping Request Access directly from the alert.

If your account is locked, you can request access directly from the alert.

You can also request access to your account.

If your Media & Purchases account has been disabled

If you see a message that says “Your Media & Purchases account has been disabled”, you may be able to request reactivation by tapping Continue directly from the alert.

You can also request reactivation.

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